Refund policy

 OUT OF STOCK ITEMS:

• If your order includes multiple items and one (or more) of the items are out of stock: we will attempt to notify you via email, and try to see if a similar item is in stock & you would like to exchange, if we can not reach you, we will go ahead and ship the rest of your order, issuing store credit for items out of stock. We will email you store credit code to your email. If you dont see the email in your inbox, please check your spam folders. 

Returns

Our policy lasts 5 days for shipped orders (from delivery date) and 0 days for pop up events , for store credit and exchange only. We do not offer money back, no refunds, no exceptions. If 5 (online) days have gone by since your purchase, unfortunately we can’t offer you an exchange.

 

To be eligible for an exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging and follow the guidelines.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

Items using discounted promo codes

All Swimwear is FINAL sale.

WHITE clothing are FINAL sale.

Bodysuits are FINAL sale.

ACCESSORIES are FINAL sale.

All items on SALE are FINAL sale.

Gift cards – FINAL sale.

Lingerie – FINAL sale

Intimates – FINAL sale

 

Downloadable software products

Some health and personal care items

 

To complete your exchange, we require a receipt or proof of purchase.  All exchanges that require shipping is at the expense of the customer for both ways to and from warehouse.

Please do not send your purchase back to the manufacturer.

All exchanges are FINAL SALE.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the credit to the gift giver and he will find out about your return.

 

Return Instructions:

To return your product, you should mail your product to:

280 E Rowland,Covina CA 91722

We do not provide return labels

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable & will be billed shipping for your exchanged item to be shipped back to you.

 

Please include invoice (receipt) inside the package.

If it is an exchange please include instructions inside the package on what you want instead, if we do not have it in stock we will send store credit to your email.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Xta Fab LLC is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns

Please allow 5-7 business days for us to process your return once it is received by our warehouse. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Cancellations:

We are unable to cancel any orders for money back. If you would like store credit for an order you must contact the warehouse as soon possible before it is shipped out. Our team works very hard to process orders as quickly as possible to ensure you receive your package on time. Once you receive a shipping confirmation email, we cannot guarantee that your request will be fulfilled if no email provided, once the payment is made and you have confirmation , bank or from us, that means we have started the prosses of your order.

If you have any questions, feel free to email: shop.xtrafab@gmail.com

And please allow us to reply with a minimum of 48hrs

We are a small business…. but we are big on costumer satisfaction… so please believe, we are working hard to reach back, to all of you, asap. We are here, at your service.

 Shipping:

Xtra Fab LLC does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. We ship with USPS so you will need to contact them directly & obtain a claim.